Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Had damage from a power surge? You may now be eligible for compensation under SA Power Network's new Small Claims Scheme — even if you were previously denied. Find out more or contact us if you need support.
EWOSA News
EWOSA prepares to take on complaints about REPS activity providers
As Australia’s energy market evolves, so do we. We’ve updated our Constitution so new types of providers can become members of our scheme. This includes third-party contractors that sit outside the traditional electricity, gas, and water categories.
EWOSA News - October 2025
In this edition: no more opting out of having a smart meter, life support customer processes under review, gas network policy reform, and SA small-scale water provider regulations under review.
2024-25 in review: Energy consumers have a lot of questions
Our 2024-25 Annual Report is now available, and we’re excited to reflect on a year of strong outcomes and meaningful engagement across South Australia’s energy and water sectors.