WHAT TO DO IF YOU HAVE A COMPLAINT

1Know the complaint
  • Take your time
  • Clarify the issues
  • Consider a resolution
 
2Read our website and FAQs  
3Try to resolve  
4Seek Further Assistance  
 
 
 

What to do if you have a complaint

Know the complaint

Know the complaint

- Take your time.
- Clarify the issues.
- Consider a resolution.

Read our website & FAQs

Read our website & FAQs

- Read about the topic.
- Know your rights.
- Read case studies.

Try to resolve

Try to resolve

- Contact the entity.
- Keep notes.
- Ask for a resolution date.

Seek further assistance

Seek further assistance

- Find out who can help.
- Gather information.
- Submit a complaint.

ELECTRICITY
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ELECTRICITY

Dealing with electricity issues can be stressful and confusing. Reading about the most common electricity topics may help you resolve your dispute.

WATER
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WATER

Needing advice about payment assistance? Suspect that you have a water leak? Here is some useful information on these and other common water topics.

GAS
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GAS

Confused by a high gas bill, or seeking advice on gas contracts? We have put together information on some of the most common topics to help resolve your dispute.

 If you have completed all the steps above, feel free to submit a new complaint below

If you are without electricity, gas, or water :
Do not use the form, call us immediately

Submit a new complaint

Call us on 1800 665 565

Update an existing complaint

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