About the Energy and Water Ombudsman SA
Find out who we are, our mission, our principles and the history of the company.
How we can help
What we can assist you with and what the process is if you submit a complaint via our office.
Board and members
Who makes up our Board and are the members of our scheme.
As approved by the Board, our Corporate Governance Statement is set out in full.
Constitution of the Energy and Water Ombudsman (SA) Limited. PDF (126 kb)
Charter of the Energy and Water Ombudsman (SA) Limited. PDF (93 kb)
Examples of previous complaints and their outcomes.
Downloadable fact sheets are available, providing information on many energy and water related topics.
Complaint handling guide
Making a complaint can be stressful and frustrating, but with some simple tips you may resolve your issue sooner.
Submit a complaint
If you have been unable to resolve your dispute directly with the retailer or distributor you can contact our office.
Forms, fact sheets, annual reports and other documents are located here and available for download.
Explanations for many of the terms used in the energy and water industries.