WHAT TO DO IF YOU HAVE A COMPLAINT

1Know the complaint
  • Take your time
  • Clarify the issues
  • Consider a resolution
 
2Read our website and FAQs  
3Try to resolve  
4Seek Further Assistance  

About the Energy and Water Ombudsman SA

About usAbout us

Find out who we are, our mission, our principles and the history of the company.

How we can helpHow we can help

What we can assist you with and what the process is if you submit a complaint via our office.

Board and membersBoard and members

Who makes up our Board and are the members of our scheme.

Corporate governanceCorporate governance

As approved by the Board, our Corporate Governance Statement is set out in full.

ConstitutionConstitution

Constitution of the Energy and Water Ombudsman (SA) Limited. PDF (126 kb)

CharterCharter

Charter of the Energy and Water Ombudsman (SA) Limited. PDF (93 kb)

Case studiesCase studies

Examples of previous complaints and their outcomes.

Fact sheetsFact sheets

Downloadable fact sheets are available, providing information on many energy and water related topics.

Complaint handling guideComplaint handling guide

Making a complaint can be stressful and frustrating, but with some simple tips you may resolve your issue sooner.

Submit a complaintSubmit a complaint

If you have been unable to resolve your dispute directly with the retailer or distributor you can contact our office.

DownloadsDownloads

Forms, fact sheets, annual reports and other documents are located here and available for download.

GlossaryGlossary

Explanations for many of the terms used in the energy and water industries.

 

 

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