WHAT TO DO IF YOU HAVE A COMPLAINT

1Know the complaint
  • Take your time
  • Clarify the issues
  • Consider a resolution
 
2Read our website and FAQs  
3Try to resolve  
4Seek Further Assistance  

Board and members

Our Board 

The Company is governed by a Board of directors whose principal sources and rules of governance include:

  • The Constitution and Charter;
  • The Board Charter;
  • Board Committee charters; and
  • Board Policy statements.

The Board has primary responsibility for the formal administration of the Company, policy matters, oversight of the Scheme’s operation and maintaining the independence of the Ombudsman.

The Ombudsman has responsibility for the day to day operation of the scheme and the resolution of individual complaints.

The Board does not deal with complaints from consumers.

The Board comprises of:

  • Four industry directors elected by scheme members.
  • Four consumer directors nominated by Essential Services Commission of South Australia.
  • An independent Chair.

The equal representation of industry and consumer representatives ensures impartiality, commitment and ownership of results.

The Ombudsman has responsibility for the day to day operation of the scheme and the resolution of individual complaints.

The roles of the Board and the Ombudsman are complementary, and the Ombudsman attends Board meetings as an observer and an advisor.

The current Directors of the Company are:

  • Mr P Bicknell,  Independent Chair
  • Ms J Byrne,  Consumer Director
  • Ms M Cross, Consumer Director
  • Ms W Eyre,  Consumer Director
  • Mr P Makinson,  Electricity Industry Director
  • Ms K Matthias,  Consumer Director
  • Mr G Barton,  Gas Industry Director
  • Ms K Rowlands,  Water Industry Director
  • Mr A Sinclair,  Electricity Industry Director

Company Secretary & Corporate Counsel:

  • Ms P Bentick, FCIS, Barrister (np)  

Our Members

Members of the Scheme are holders of licences issued under the Water Industry Act, or authorisations under the National Energy Legislation.

The current Members of the Company are:

Electricity members
AGL Sales (Queensland Electricity) Pty Ltd
AGL Sales Pty Ltd
AGL South Australia Pty Ltd
Alinta Energy Retail Sales Pty Ltd
Blue NRG Pty Ltd
Click Energy Pty Ltd
Diamond Energy Pty Ltd
Dodo Power & Gas
ElectraNet Pty Ltd
EnergyAustralia
Energy Locals Pty Ltd
ERM Power Retail Pty Ltd
Lumo Energy (SA) Pty Ltd
Momentum Energy Pty Ltd
Murraylink Transmission Partnership
Next Business Energy Pty Ltd
Origin Energy Electricity Ltd
Tango Energy Pty Ltd
People Energy
Powerdirect Pty Ltd
QEnergy Limited
Red Energy Pty Ltd
SA Power Networks
Sanctuary Energy Pty Ltd
Savant Energy Power Networks Pty Ltd
Simply Energy
WINconnect Pty Ltd
Gas members
AGL South Australia Pty Ltd
Alinta Energy Retail Sales Pty Ltd
Australian Gas Networks
EnergyAustralia
Origin Energy Retail Ltd
Simply Energy
Water members
Alano Utilities Pty Ltd
Alexandrina Council
City of Charles Sturt
District Council of Mount Barker
FB Pipeline Pty Ltd 
South Australian Water Corporation
The Barossa Council
Water Utilities Pty Ltd
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