WHAT TO DO IF YOU HAVE A COMPLAINT

1Know the complaint
  • Take your time
  • Clarify the issues
  • Consider a resolution
 
2Read our website and FAQs  
3Try to resolve  
4Seek Further Assistance  

Contact Us

Online: Submit a complaint

(For your convenience, forms can be submitted 24 hours a day, 7 days a week
and will be addressed within business hours.)

Phone: 1800 665 565

(Free call from land lines - charges may apply from mobile phones.
Please advise staff if calling from a mobile, and we will be happy to call you back.)

Energy and Water Ombudsman (SA) Limited

ABN - 11 089 791 604

Business hours: 8:30am - 5:00pm Monday to Friday

Free fax:  1800 665 165

Mail:  GPO Box 2947, ADELAIDE, SA, 5001

Address: Level 11, 50 Pirie Street, ADELAIDE, SA, 5000 (by appointment only)

Translating and interpreting service (TIS): 131 450

National relay service: 133 677

 

AGL

Alinta Energy

Blue NRG

Click Energy

Diamond Energy

Dodo Power and Gas

EnergyAustralia

ERM Business Energy

Lumo Energy

Momentum Energy

Next Business Energy

Origin Energy

Pacific Hydro

Powerdirect

QEnergy

Red Energy

Savant Energy

Sanctuary Energy

SA Power Networks

Simply Energy

Urth Energy

AGL

Alinta Energy

Australian Gas Networks

EnergyAustralia

Origin Energy

Simply Energy

SA Water

Australian Energy Regulator

Essential Services Commission of SA

Office of the Technical Regulator

Anglicare

Australian Refugee Association

Carers SA

Centacare

Centacare Regional

Lifeline

Migrant Resource Centre

Mission Australia

St Vincent de Paul Society

The Salvation Army

The Smith Family

Uniting Communities

Uniting Care Wesley Country

Concession Finder

Department of Communities and Social Inclusion

Department of State Development

Formerly Department for Manufacturing, Innovation, Trade, Resources and Energy

EPA SA

Environment Protection Authority

Energy Advisory Service

Government of South Australia

Green Power

Department of State Development

ACCC Consumers Online

Australian Competition and Consumer Commission

Clean Energy Council

Purchasing your solar PV system

Do Not Call register

Do Not Knock

Energy Made Easy

From the Australian Energy Regulator

Financial Assistance

Government of South Australia

Commonwealth Ombudsman

Consumer and Business Services

Energy and Water Ombudsman

New South Wales

Energy and Water Ombudsman

Queensland

Energy Ombudsman

Tasmania

Energy and Water Ombudsman

Victoria

Energy Ombudsman

Western Australia

Fair Work Ombudsman

Financial Services Ombudsman

Northern Territory Ombudsman

Office of the Australian Information Commissioner

Private Health Insurance Ombudsman

Telecommunications Industry Ombudsman

State Ombudsman

Renting and letting

Government of South Australia

Language Services

Department of Immigration and Border Protection

Translating and Interpreting Service (TIS)

Legal Services Commission

Women's Legal Service (SA) Inc.

Council on the Ageing

COTA South Australia

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