WHAT TO DO IF YOU HAVE A COMPLAINT

1Know the complaint
  • Take your time
  • Clarify the issues
  • Consider a resolution
 
2Read our website and FAQs  
3Try to resolve  
4Seek Further Assistance  

Water information and resources

Understanding your billUnderstanding your bill

Water bills can be complicated. We have compiled an easy guide and provided some quick links.

Understanding a high billUnderstanding a high bill

A guide to help you understand the possible reasons for a bill that is higher than expected.

Payment assistance for billsPayment assistance for bills

Need to work out a payment arrangement or get advice as to what may be available to you? This guide can help.

Understanding your meterUnderstanding your meter

Here's a guide to reading your meter, locating your meter number and identifying high usage.

How to check your usageHow to check your usage

You may want to monitor your usage, especially if you receive a high bill. This link shows you how.

Connecting your waterConnecting your water

Information on how to arrange the smooth connection of your water supply at an existing property.

Connecting at a new propertyConnecting at a new property

Moving into a new house? This quick-start guide will help with new connections.

Avoiding restrictionAvoiding restriction

Here are some steps you can take to avoid restriction of your water supply.

What to do if restrictedWhat to do if restricted

You may find your gas supply restricted for a number of reasons. Here's some advice on what to do.

Case studiesCase studies

Examples of previous complaints and their outcomes.

Fact sheetsFact sheets

Downloadable fact sheets are available, providing further information on many energy and water related topics.

Complaint handling guideComplaint handling guide

Making a complaint can be stressful and frustrating, but with some simple tips you may resolve your issue sooner.

Submit a complaintSubmit a complaint

If you have been unable to resolve your dispute directly with the retailer or distributor, you can contact our office.

Common water questions
 
Contact your water retailer or distributor
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